Additionally, the hot water in the shower was only lukewarm. Fitness center is small and dark.
Overall it was a good experience, I would definitely stay there again. My only complain would be breakfast, it wasn't that great. I've stayed in other hotels with better breakfast. The selection was very limited and nothing special.
It met our needs. We were driving by and stopped here. Rooms were spacious and clean. The decor was decent, not outdated but nothing modern.
Service was definitely not what I would expect for a 3 star hotel.
Our room was neat and clean! All staff were very friendly, personable, and genuinely cared about the quality of our stay! We will definitely be back!!
Lastly I told the front desk that we would be leaving at 6:30 every morning, and breakfast didn't start until 7. Was told that we could still get muffins or bagels, but when we tried we were told that there was NO way until it opened.
At first, I was disappointed that there was no pool however, the hotel made up for that with it's amazing restaurant and bar. We had a blast! The rooms were nice and the staff was amazing to us. Will be back. You want some amazing bbq??? Check it out. The catfish was fresh and delicious.
Room was spacious and clean. Mattress was comfortable. However, the room was extremely loud, with diesel trucks idling outside and very loud guests walking by outside the window and in the hallway. Requested a different room but was denied.
I booked online for a two night stay and prepaid. I checked in on Friday night 6/9. In Saturday morning 6/10 I had an invoice under my door indicating that I was checking out that day and had a refund going back on my credit card equal to one nights stay. I called the front desk and explained to them I wasn't checking out until Sunday. Looking into it more it was discovered that two rooms were booked in my name for one night each instead of two rooms for one night. I was charged on my credit card 107 for the second room as well as a $121 no show fee for a total of $230. Why wasn't this caught at check in? I know when I booked the room online that the dates were correct for one room two nights. I double checked it and had my boyfriend check it as well. I went to the front desk after a manager could take a look at it. When I approached the front desk I overheard the two women discussing my issue basically stating it was my fault and so they can't do anything and basically talking bad about me. The manager that waited on me kept saying there is a no cancellation in the booking. Why the heck would one person book two rooms?!? I only can sleep in one bed? She wound up calling a corporate number and they walked her through how to correct it. I was told I would get the refund of $230 back one my card. It has been over a week and I still don't have the refund. Also manager told me that the same thing happened to someone else the same day. May want to check how your website is set up and booking these rooms. I will never be staying at this hotel again. Very poor customer service.
Quality Inn And Conference Center is a US Lodging based in Fremont, Ohio. Quality Inn And Conference Center is located at 3422 Port Clinton Rd, Fremont, OH 43420, USA.
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